About Us
The Learning Company Pty Ltd is a training and business consultancy company, based in Melbourne. We specialise in the sales and customer service functions by providing training, facilitation, review and assessment, conference management and consulting services across Australia and the Asia Pacific regions.The Learning Company Pty Ltd provides tailored and specifically created skills-development programs that are aligned to organisational strategies and systems. Its approach features skills gap analysis, skills development programs, training and skills coaching.
Our experience has been gained through working predominantly with service businesses and professional service providers such as finance, lawyers, engineers, architects, as well as property, information technology & telecommunications, personnel, and management and training consultants.
Our philosophy is that in service-oriented businesses, marketing, sales and customer service strategies are most successful when implemented and presented by the people responsible for delivering the services. Because service excellence relies on the people who perform the service, the sales, service and professional skills and knowledge of these people is the single most important influence on the quality of information exchange, business understanding and client relationships. Therefore, it is to these people (in conjunction with their managers) that we offer knowledge and assistance in formulating and implementing appropriate marketing, selling and service delivery strategies.
Our key areas of expertise are:
- Training and coaching of managers and professionals in sales, marketing, business development, customer service, negotiation and personal business skills.
- Specific instructional design services to meet our clients’ strategic and tactical needs
- Facilitation of business planning workshops and meetings
- Research, design, implementation and review of business improvement initiatives
- Design and management of sales & business conferences for client organisations
Our Training Focus
The Learning Company Pty Ltd focuses on five core areas:
- Performance improvement services
- Sales and marketing management skills
- Individual selling and consulting skills
- Team and individual service skills
- Large scale learning event management services
Delivery Philosophy
The Learning Company’s skill development philosophy focuses on what we call "the 3 Ss":
Short term: There must be something that is immediately useable by the participants. If people and organisations don’t see an immediate benefit, it is more difficult to gain the momentum and subsequent advantages from skills improvement programs
Sustainable: Motivation can sometimes be limited to the time during the course only. Often we take part in sessions where we are entertained and challenged and think “I must do that when I get back to work”. Unless those ideas, attitudes and methods are sustainable outside the environment that the training course provides, then improvements to the organisation’s intellectual capital cannot be realised.
Significant: Outcomes, over a period of time, need to have significant, measurable benefit to both the individual and to the organisation of which they are part. These outcomes need to be in the form of improved technical and professional behaviours that lead to benefits to the business.